Terms and Conditions

At Van Amstel Diamond, we want you to feel confident at every stage, from selecting your natural diamond or gemstone to receiving your finished jewellery.

These terms explain how we handle orders, payments, delivery, returns and aftercare.

Last updated: 5 October 2026 Print or save these terms

1. About Van Amstel Diamond

Your purchase agreement is with:

Van Amstel Diamond B.V.
Herengracht 280
1016 BX Amsterdam
The Netherlands

Chamber of Commerce number: 62680315
VAT identification number: NL854915138B01
Email: contact@vanamsteldiamant.nl
Telephone: +31 (0)20 244 7512

Visits are by appointment only.

These terms apply to consumer purchases from Van Amstel Diamond. Nothing in these terms limits your mandatory rights under applicable consumer law.

2. Our diamonds, gemstones and jewellery

We specialise in natural diamonds, natural gemstones and fine jewellery. We do not sell laboratory-grown diamonds.

The specifications agreed for your purchase identify the relevant stone, precious metal, dimensions and other product details. Any known gemstone treatments and any accompanying laboratory report are disclosed in the product description or written quotation.

Where a laboratory report is included, we identify the issuing laboratory and provide the corresponding report with your purchase. Not every small diamond or gemstone in a piece of jewellery has an individual report.

Photographs, videos and renders help illustrate a product or design. Screens, lighting and magnification can affect how colours and proportions appear. For bespoke jewellery, renders illustrate the proposed design; the agreed written specifications and approved design define your order.

3. Prices and order confirmation

Consumer prices include applicable VAT unless an export price is clearly identified and explained. The currency and any additional charges are shown before you commit to a purchase.

Worldwide shipping is free. For deliveries outside the European Union, import duties, local taxes or customs-clearance charges may apply. We explain before purchase whether these are included or payable separately. Free shipping does not itself mean that these charges are included.

Diamond and gemstone availability may change. We confirm availability and the agreed specifications before accepting your order. If your selected stone is unavailable, we will not substitute another stone without your agreement.

An automated acknowledgement confirms that we have received your order. Your purchase agreement is concluded when we expressly accept the order in writing.

If we cannot accept an order for which payment has already been collected, we refund that payment promptly.

4. Payments

Online payments are securely processed through Mollie.

Available methods are displayed at checkout and may include Visa, Mastercard, Apple Pay, Google Pay and local payment options. Availability can depend on your country, device, order value and the methods enabled for your purchase.

Bank transfer is also available where agreed. Please use the payment instructions and reference shown on your invoice.

Where a reservation deposit or staged payment arrangement applies, we confirm the amount, payment deadlines and purpose of each payment in writing before you commit. Deposits are credited towards the total purchase price and are included in any full refund under our money-back guarantee.

Any payment-method charge will only apply where legally permitted and will be disclosed before payment.

5. Bespoke jewellery and design approval

For bespoke jewellery, we confirm the design, stone selection, metal, ring size and other agreed specifications in writing.

Where a 3D design is part of your order, we ask you to review and approve it before production begins. Please check the design and specifications carefully and tell us about any changes you would like.

We confirm the expected production schedule once the design, materials and agreed payment arrangements are in place.

Changes requested after approval may affect the price or completion date. We explain any additional cost or delay and obtain your agreement before proceeding with the change.

Our 14-day money-back guarantee also covers bespoke, engraved and personalised jewellery. Approving your design or having an item made specifically for you does not remove this guarantee.

If you wish to cancel before dispatch, please contact us promptly. We will cancel your order and refund the payments you have made, including any deposit, without a design, production or cancellation charge.

6. Production and delivery times

Production time and shipping time are separate.

Your expected dispatch or delivery timeframe depends on stone availability, the jewellery design and any work required, such as setting, engraving or resizing. We confirm the applicable timeframe for your order.

Please tell us before ordering if you need your purchase for a proposal, wedding or other fixed date. We will confirm whether we can agree to that deadline.

If a delay occurs, we contact you with an update and the available options. Your statutory rights concerning late delivery remain unaffected.

7. Free worldwide shipping with DHL Express

We offer free worldwide shipping with DHL Express and email your tracking details once your parcel has been dispatched.

A signature is required on delivery. Please ensure that you or your nominated recipient are available to receive the parcel.

Please provide an accurate delivery address and contact number. Contact us promptly if any details need to change or you need assistance with delivery arrangements.

For deliveries arranged by us, we remain responsible for the goods until you, or a person you nominate other than the carrier, take physical possession.

If your parcel is delayed, appears damaged or has not arrived, please contact us so we can investigate and help. Photographs of any visible damage to the packaging can assist, but failure to provide photographs does not remove your statutory rights.

8. Our 14-day money-back guarantee

We want you to be happy with your purchase. That is why we offer a 14-day money-back guarantee on all purchases, including bespoke, engraved and personalised jewellery, whether purchased remotely or at an appointment.

If you decide not to keep your purchase, simply let us know within 14 calendar days after the day you receive it. You do not need to give a reason.

Email contact@vanamsteldiamant.nl with your order number and tell us that you would like to return your purchase. We will arrange your free return label and provide the instructions.

Send the goods back within 14 days after notifying us. If there is a delay in receiving your return label from us, we will extend the return deadline accordingly.

Our guarantee provides a full refund for items returned after normal inspection or trying on. Please take reasonable care of the item and return any accompanying laboratory reports, accessories and presentation box.

We do not deduct design, production, engraving, customisation or restocking charges.

If an item has been damaged, altered by a third party or worn beyond what is reasonably necessary to inspect and try it on, we may make a justified deduction for the resulting loss in value. We will explain any proposed deduction.

This guarantee supplements your statutory rights and does not limit them.

9. Your statutory right to withdraw

For purchases to which the statutory withdrawal right applies, you may withdraw without giving a reason within 14 calendar days after the day you receive the goods.

You can exercise this right by sending a clear statement to contact@vanamsteldiamant.nl. You may use the withdrawal form below, but this is not compulsory.

Although some bespoke or personalised goods may be excluded from the statutory withdrawal right, we voluntarily include them in our money-back guarantee described above.

Your rights concerning defective, incorrectly supplied or misdescribed goods apply independently of the 14-day return period.

10. Free return shipping

We provide free return shipping worldwide for returns under our money-back guarantee and statutory withdrawal rights.

Please email contact@vanamsteldiamant.nl with your order number. We will provide your return label, the return address and instructions for securely packaging and sending your purchase.

Please use the label we supply so your return travels through the shipping service we have arranged. You do not need to obtain approval to exercise your statutory withdrawal right.

Package the item and its accompanying contents securely, and keep your proof of dispatch.

If a return sent using our label and in accordance with our instructions is delayed or lost in transit, we will handle the matter with the carrier. This will not remove your entitlement to a refund once you provide proof of dispatch.

11. Refunds

We refund the payments received for your returned purchase, including any deposit, without undue delay and within 14 days after being notified of your return or withdrawal.

We may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first, unless we have offered to collect them.

Refunds use the original payment method unless you expressly agree otherwise. We do not charge a refund fee. Your payment provider may need additional time to display the credit.

Any deduction for diminished value will be limited to the circumstances explained in Section 8 and will not restrict your statutory rights.

Import duties or taxes paid directly to customs authorities or third parties are not payments received by us. Any recovery of those amounts is subject to the relevant authority's or provider's procedures.

12. Product quality, guarantees and aftercare

Your purchase must match the agreed description and meet the quality and durability you can reasonably expect.

Your statutory rights are not limited to a fixed commercial warranty period. Any additional warranty we offer supplements those rights.

If you believe an item is defective or incorrect, contact us with your order details and a description of the issue. We will assess the concern and provide the remedy required by applicable law, which may include repair, replacement, a price reduction or a refund.

Where a defect is our responsibility, the appropriate remedy includes necessary return-shipping costs.

Normal wear, accidental damage and damage caused by improper use are distinct from a product defect. We assess the circumstances of each case.

Please contact us before arranging third-party alterations or repairs so we can advise you. Such work does not automatically remove your statutory rights.

Resizing, cleaning and maintenance may be available depending on the design and materials. We confirm feasibility, pricing and timing before undertaking chargeable work.

13. Questions and complaints

Please contact contact@vanamsteldiamant.nl with your order reference and a description of your question or complaint.

We aim to respond substantively within 14 calendar days. If more time is needed, we explain why and provide an expected response date.

Our priority is to find a fair and practical solution. Your right to seek independent advice or use available legal remedies remains unaffected.

14. Privacy

We process personal information to manage enquiries, orders, payments, delivery and aftercare. Please see our Privacy Policy for details about how we use and protect your information.

15. Applicable law

These terms and your purchase agreement are governed by Dutch law.

If you are a consumer living in another country, this choice does not deprive you of mandatory protections that apply under the law of your country of habitual residence.

Disputes may be brought before the courts competent under applicable law.

Changes to these terms apply to future orders. The version provided when your agreement is concluded applies to that purchase.

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