Care & Aftercare

1. Personal guidance before you order

You do not need to be a diamond expert or have every detail decided. We help you compare your options, understand the differences and choose a piece that suits your preferences and budget.

Before you commit, we confirm your chosen stone, design, metal, size and complete price. We also explain the expected production and delivery timeframe.

For bespoke jewellery, we confirm the agreed specifications and ask you to approve your design before production. We share a detailed video of your finished jewel for approval before dispatch.

If you are buying for a proposal, wedding or other special occasion, tell us your preferred date so we can confirm what is possible.

2. Free, fully insured delivery

Your jewellery is carefully packaged and sent with free, fully insured delivery. We provide tracking details, and a signature is required on arrival.

If your parcel is delayed or you have a delivery concern, contact us directly. We will follow up with the carrier and help resolve it.

For deliveries outside the European Union, we explain before purchase whether import duties or local taxes are included or payable separately.

3. See it at home. Take time to decide.

Photographs and videos help you choose, but seeing your jewellery in person matters.

Our 14-day money-back guarantee covers all purchases, including bespoke, engraved and personalised jewellery. You can inspect and try on your piece at home before deciding whether to keep it.

If it is not right for you, simply let us know within 14 days after receiving it. You do not need to give a reason.

We provide a free return label and clear packaging and return instructions, including for customers outside the Netherlands. You do not need to visit Amsterdam or arrange the return service yourself.

Normal inspection and trying on are welcome. Please take care of the piece and keep its laboratory reports, accessories and presentation box together. The full conditions explain the return process and refund timing.

Read our money-back guarantee and return conditions

4. One complimentary ring resizing

If you are unsure about the ring size, especially for a surprise proposal, we can help you choose a suitable starting size.

Your ring purchase includes one complimentary resizing. If the fit needs adjusting after it arrives, contact us and we will explain the next steps.

Resizing possibilities depend on the design, metal and adjustment required. Some designs, including rings with stones around the entire band, have more limited options. We help you consider these details before ordering.

If you live abroad, we can guide you through returning your ring for resizing. We confirm what is possible, the expected timeframe and any applicable shipping costs before you send it.

5. Aftercare without a trip to Amsterdam

Our support is available wherever you live. Most aftercare requests begin with an email or phone call.

1. Tell us what you need

   Send your order reference, a short description and clear photographs if helpful.

2. Receive personal advice

   We explain the options and whether your jewellery needs to come back for inspection or work.

3. Confirm the arrangements

   If a return is needed, we guide you through shipping and packaging. Before any chargeable work begins, we confirm the proposed service, price and expected timeframe.

For international shipments, we also advise on the information needed for the return.

6. If something does not seem right

Please contact us if you have a concern about your jewellery. You do not need to diagnose the problem yourself.

We will assess the issue and explain how we can help. If a product defect is our responsibility, we will arrange the appropriate remedy, including necessary return-shipping costs.

Your rights concerning a defective or incorrectly supplied item continue independently of the 14-day return period.

7. Cleaning, checks & repairs

We are here to help you keep your jewellery looking beautiful and wearing securely.

Contact us for advice about cleaning, maintenance, settings, clasps or repairs. The appropriate care depends on your piece, its gemstones and its materials.

If a stone appears loose, a claw catches on clothing or a clasp does not close securely, stop wearing the piece and get in touch.

Please contact us before arranging alterations or repairs elsewhere so we can advise on your particular jewel.

8. Simple care for everyday enjoyment

• Remove jewellery before sport, lifting weights, gardening or activities involving impact or pressure.
• Keep it away from household cleaning products and harsh chemicals.
• Store pieces separately to help prevent scratches and tangled chains.
• Check that clasps and fastenings close securely before wearing.
• Ask us before using ultrasonic cleaners, steam or cleaning solutions, particularly for coloured gemstones.

If you are unsure how to care for your piece, send us your order reference or a photograph. We will be happy to advise.

9. Feel comfortable before you choose

Whether you would like to discuss a diamond, check a ring size or understand how delivery and returns work in your country, please ask.

We are happy to explain each step, with no obligation to purchase.

Prefer to meet in person? Explore our private viewings

In-person visits are by appointment.